Ecommerce Features

Our ecommerce is packed with features that every ecommerce site owner will need, however not all shops are the same and because of this bespoke solutions can be developed to get the very most out of your ecommerce project.

Analytics and Reporting

Our Ecommerce reporting section provides visibility to store performance that enable actionable changes to react to your customers requirements. Using Google Analytics and Website Optimizer we can develop further insight into performance and use A/B group tests. A/B Group tests allow us to make changes to your website and see what effect this has on your sales.

Full Analytics
Administrator Actions
Report Overview
Sales & Tax Reports
Abandoned Shopping Reports
Best Viewed/Purchased Reports
Low Stock Reports
Search Terms/Product Reviews/Coupon Usage Reports
Sales Invoiced/Sales Refunded Reports
Top Customers by Orders

Product Browsing

We use cross selling & related items to increase average order values.

Product Browsing
Multiple Images Per Product
Product Image Zoom-in Capability
Product Reviews
Related Products
Stock Availability
Multi-Tier Pricing Upsell
Product Option Selection
Grouped Products View
Add to Wishlist
Send to a Friend with Email

Catalog Browsing

All of our Ecommerce web design is also content managable meaning you can edit the website with ease like microsoft word, Websites have nice features like layered navigation, product comparison, reviews & ratings.

Full Catalog Browsing Offering
Private Sales including Events, Invitations and Category access permissions
Category View and Purchase permissions per on customer group (limited catalog access)
Layered / Faceted Navigation for filtering of products in Categories
Layered / Faceted Navigation for filtering of products in Search Results
Static Block tool to create category landing pages
Ability to assign designs on category and product level (unique design per product/category)
Configurable search with auto-suggested terms
Recently viewed products
Product comparisons

Catalog Management

Our ecommerce has a flexible catalog system including various options for the display of items, products can also be imported and exported for batch updates offline.

Private Sales including Events
Inventory Management with Backordered items, Minimum and Maximum quantities
Batch Import and Export of catalog
Batch Updates to products in admin panel
Simple, Configurable (e.g. size, color, etc.)
Virtual Products - Downloadable/Digital Products
Customer Personalized Products - upload text for embroidery, monogramming, etc.
Tax Rates per location, customer group and product type
Attribute Sets for quick product creation of different item types
Media Manager with automatic image resizing and watermarking

Customer Accounts

Beyond Customer Self Service, Accounts offer your customers the ability to save items to a wishlist and share with friends and family, access and edit their contact information and address book, and view their Ratings & Reviews and Product Tags.

Order status and history
Re-orders from account
Recently ordered items
Downloadable Products
Address Book with unlimited addresses
Default Billing and Shipping addresses
Wishlist with ability to add comments
Newsletter Subscription management
Product Reviews submitted

Customer Service

Increase customer satisfaction with the self-service and backend tools. Customers can access feature-rich accounts to view order statuses and receive tracking information directly on the site, as well as submit requests via the contact us form.

Customer Service agents are able to view customer account information, including not only the order history, but also items in customers' shopping carts and wishlists, to effectively answer questions and complete orders for customers via the Call Center dashboard.

Contact Us form
Feature-rich Customer Accounts
Order History with Status Updates
Order Tracking from Account
Forgot Password Email from front-end and administration panel
Order and Account Update Emails
Customizable Order Emails
Create and Edit Orders from the Admin Panel

Order Management

View orders, create invoice/receipt and shipment records for Sales Orders and issue Credit Memos (refunds) for customers.

Customers can re-order previous orders from their account, while administrator users are able to view full order histories and create orders in the backend.

Order Management Offering
View, edit, create and fulfill orders from admin panel.
Create one or multiple invoices, shipments and credit memos per order to allow for split fulfillment
Print invoices and packing slips
Call Center (phone) order creation
Includes ability to create new customer, or select existing customer and view shopping cart, wishlist, last ordered items, and compared products list, as well as select addresses, give discounts and assign custom prices
Create re-orders for customers from administration panel.
Email Notifications of Orders

Shipping

Our ecommerce can be tailored to the way you ship. Display real-time carrier rates, with support for account specific rates, flat or table rates to your customers. Free shipping discounts can be created for order amounts, or as part of specific marketing promotions, and the ability for customers to ship items in an order to multiple addresses is sure to increase sales of gift purchases.

Real-time shipping rates from:

UPS, UPS XML (account rates), FedEx (account rates), USPS and DHL
Shipping to multiple addresses in one order
On-site order tracking from customer accounts
Multiple shipments per order
Ability to specify allowed destination countries per method
Flat rate shipping per order
Flat rate shipping per item
Free Shipping
Table rates for weight and destination
Table rates for product sub-totals and destination
Table rates for number of items and destination

Search Engine Optimization

The biggest issue in the past years with Ecommerce was Search Engine Friendly (SEF) URL structures, our Ecommerce is

Built from the ground up to support SEO, with auto-generate SEF URL's, even down to the links in the layered navigation, sitemaps for search engine submission as well as for display on site, and a popular search terms page.

100% Search Engine Friendly
Google Site Map
URL Rewrites give full control of URL's
Meta-information for products and categories
Auto-generated Site Map for display on site
Auto-Generated Popular Search Terms Page

International Support

Fully setup for a global platform, allowing for the expansion of business or simply offering multiple versions of your site to meet the specific needs of customers. Our Ecommerce is translated into over 60 languages and supporting multiple currencies, taxes and payment methods.

Multi-Lingual
Multiple Currencies
Tax rate support
Localization
Configurable List of Allowed Countries for: Site Registration, Shipping Destination Addresses with ability to specify per shipping method
Billing Addresses with ability to specify per payment method

Marketing Promotions and Tools

Our ecommerce has flexible pricing rules enable the efficient creation of a variety of promotions to increase conversion rates.

Coupled with powerful tools such as Up-Sells, Cross-Sells, and more to to increase Average Order Value, powerful Marketing Tools provide the functionality and ease-of-use to increase your online sales.

Flexible Coupons (pricing rules) with ability to restrict to stores, customer groups, time period, products, and categories. For example: Percent Discount | Fixed Amount Discount | Free Shipping | Buy x, get y free. | Buy x, get y with percent or fixed amount discount | Buy x, get free shipping on order | Buy x, get percent discount | Buy x, get fixed amount discount.
Catalog Promotional Pricing by percentage or fixed amount with ability to restrict to stores, categories, products
Free Shipping Option
Multi-Tier Pricing for quantity discounts
Bundled Products
Customer Group-specific pricing and group-specific tier pricing
Landing Page Tool for Campaigns
Recently Viewed Products
Recently Compared Items
New Items Promotional Tool
Up-sells in Shopping Cart
Cross-sells on product pages
Send to a Friend for all visitors, or registered users only

Site Management

Our usable interface allows for efficient management of your online shope. Manage multiple stores from one administration panel, including the ability to manage localized/international versions of your sites.

Multi-Lingual
Support for localization
Support for multiple currencies
Administration Permission System Roles and Users
Flexible tax rate management with support for US and International markets
Customer Groups
Content Management System for Informational Pages
Google Website Optimizer Integration for A/B and Multivariate Testing